Workforce Management
Attrition can be your friend.
Attrition can come in handy at times (like these).
Dan Wain
Leadership
How to sabotage a promising new manager in 10 easy steps!
10 tips to set your managers up to fail.
Productivity
Doom-and-Gloom or an opportunity to enhance your competitive advantage?
Data and Analytics are going to be fundamental to good decision making over the next few quarters. You’re essentially flying-blind without holistic performance metrics…how on earth are you expected to make informed decisions on staffing and workload balancing without the right insight?
Culture
Can you recognize good performance?
How to establish the right performance metrics
Insight
Data is useless…
Companies have an abundance of data, but it's useless if it isn’t being used, or intended consumers don’t know how to use it effectively.
The McNamara Fallacy
The McNamara Fallacy isn’t just a problem for military strategists, it is a common pitfall for Operations Leaders and Continuous Improvement programs throughout Corporate America.
Performance
What the Winter Olympics can teach leaders about high performance
As the Winter Olympics come to a close for another 4 years, what better time to look at the correlation between today's high performing athletes and the key role that data plays in their lives.
The 4 typical ways to benchmark individual performance…
Most companies have performance metrics in place. Frequently, built on a foundation of benchmarking. Benchmarking via comparisons to the team average, historical performance or industry best practices. The unit of measure will vary depending on the client and the function however its’ fair to say benchmarks built on volumes, time or dollars are common.
Continuous Improvement
Sustainable continuous improvement starts at the frontline.
Every organization is always seeking to improve — better, faster, cheaper. This can come in many forms: process improvement, automation and organizational redesign to name but a few. Yet how many organizations engage their frontline staff and harness their buy-in and ideas to continuously fuel improvement?
‘Tell me where it hurts’
The first words a Doctor asks a Patient in order to quickly diagnose the problem. Those of us working in Continuous Improvement would do well do heed that advice.
Management
OODA loops and the importance of your communications cadence
You’ve probably decided on your strategy post-COVID. Before you execute, it may be worth having a think about OODA loops, and what your go-forward operating model and communication framework will do to yours.
The power of observation
Sometimes a low-tech approach is the right solution to your operational problems…
4 tips to help your team members be more productive
Line management can be frustrating… and rewarding… all at the same time.
Boosting employee engagement is smart business…
Managers account for 70% of the variance in employee engagement scores. Without doubt, the role of the manager is the most important influencer of staff motivation and engagement.
Picking the right productivity platform
In the age of the remote worker, it is vital to select the right performance solution.
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