Latest from Lee Gardiner

Don’t go chasing waterfalls

The pace of technological advancement in the modern world is relentless. From AI and ML to blockchain and NFTs (what was that about??), there are always new technologies and trends that promise to revolutionize the way organizations do business.

The Tango Between Ops And Finance

Every year, like clockwork, the dreaded annual budgeting process comes around. For up to a 6 month period there are spreadsheets making their way around the organization, back and forth between different departments, countless inter and intra departmental meetings and negotiations, all to arrive at a set of numbers for the upcoming year that everyone is “happy” with...

“Everybody wants to rule the world”

In the 80's, you could hire a bunch of people, assign them tasks and they would follow orders. They wouldn't ask questions and some didn't really care why they were doing what they were doing. You could tell your employees to break rocks all day, everyday and they would do it.

The easiest way to destroy employee trust…

There's a reason why employee monitoring software is called surveillance software: it treats you like a criminal and creates an environment of distrust.

Performance Review or Root Canal?

Performance reviews are looked forward to about as much as visit to the dentist. Most employees dread their upcoming evaluations for weeks or months prior, and if we’re honest - so do managers.

CX - What not to do

For any organization looking for an example of what NOT to do in relation to customer experience: Simply look at the NFL.

The ghosts of calls gone by...

Now that there has been such a huge adoption of video conferencing products, I can’t see that we’ll ever go back to the ‘old telecon days’ anytime soon. So much like rotary dial telephones, in honor of what is to become a communication relic of the past, here are 4 types of teleconference personalities that are now somewhat gone - but definitely not forgotten.

To build, or not to build?

Technology is continually evolving, and what may have been a suitable solution for the organization 10 years or even 5 years ago, may not be the best solution for the current business environment, which in-turn means it’s definitely not a good solution for the future.

“but we’re different...”

Having metrics is not about big brother — it’s about objectively understanding what is happening in your people’s day, so you as a LEADER can proactively manage your team with better control.

10 definitive signs you are a consultant

Consultants get a bad wrap — I should know, I used to be one. As with any profession, there are those that operate in such a manner, they ruin it for the rest.

I love it when a plan comes together

It’s that time again…

A.B.C — it’s easy as…

The A.B.C I’m referring to here is Activity Based Costing — in particular Cost-to-Serve reporting. As much as we’d love for it be as easy 1,2,3 or do re mi, unfortunately that isn’t always the case.

Long Weekends Forever…?

Okay, maybe not quite — but shorter workweeks could be on the horizon.

7 Tools for Identifying Operational Friction

Operational friction is one of the prime causes behind business failure. It’s the gap between the actual performance of a business in relation to its ideal operating conditions.

5 Signs Your Boss Doesn't Like You

You have been busy at work. You’re working long hours, doing your best to impress the boss. But it seems like no matter what you do, or how much effort you put into your job, more and more work keeps finding its way to you. Does you boss just not like you?